WARRANTY POLICY
Exchange ECMs: 2-Year Warranty | Repairs: 1-Year Warranty
What's Covered
- Defects in our workmanship
- Component failures related to our repair or refurbishment
- Functional failures under normal operating conditions
- Coverage follows the unit (tracked by ECM serial number) — it is not voided if the vehicle is sold
- No bench fee on warranty claims
What's Not Covered
- Physical damage (drops, impacts, crushing)
- Water or liquid damage
- Damage from improper installation
- Damage from electrical surges or reverse polarity
- Normal wear and tear
- Damage caused by vehicle accidents
Warranty Claims
To file a warranty claim, submit it through our warranty page with your ECM serial number and a description of the issue. We'll troubleshoot first. If a return is needed, we'll provide instructions. Valid claims are processed at no cost.
Changes & Prior Statements
These published warranty terms are the complete and governing warranty for our products and services. They supersede any prior or verbal statements, quotes, emails, listings, or earlier warranty terms. We reserve the right to update or change our warranty and these terms at any time without notice. The current terms posted on this page apply.
CORE RETURN POLICY
Exchange purchases include a refundable core deposit. To receive your refund:
- Return your old ECM within 90 days of receiving your exchange unit
- Core must be in rebuildable condition (no physical damage, water damage, or missing components)
- Use the original packaging and provided return label when possible
- Core deposits are refunded within 5 business days of receipt
Note: Cores with physical damage, water damage, or missing components may receive a reduced refund or no refund.
REPAIR SERVICES
Bench Fee
A $350 bench fee applies to all repair submissions. This covers complete diagnostic testing, disassembly, cleaning, and inspection. The bench fee is credited toward any repair or exchange purchase.
Non-Repairable Units
If we determine your ECM cannot be repaired, we'll notify you immediately. You can apply your bench fee toward an exchange unit, or we can return your ECM. We never charge for repairs we can't complete.
Data Preservation
We do our best to preserve your calibration data and always back it up before starting work. Sometimes it's straightforward and included at no extra charge. Other times it requires extra effort and specialized recovery, which may result in additional billing if keeping your specific calibration is important. If data cannot be recovered, we can restore to OEM specifications.
SHIPPING & HANDLING
Shipping Your ECM to Us
- Use anti-static packaging when available
- Wrap ECM in bubble wrap or packing paper
- Use a sturdy box with adequate padding
- Include your packing slip inside the box
- Insure your shipment for the value of the ECM
Shipping to You
We ship via UPS or FedEx with tracking and insurance. Standard shipping typically arrives in 2-5 business days. Rush shipping options are available at checkout.
PAYMENT TERMS
We accept all major credit cards, debit cards, and ACH bank transfers. Payment is due at time of service unless other arrangements have been made.
Business Accounts
Established business customers may apply for net-30 payment terms. Contact us to set up a business account.
ERRORS & CORRECTIONS
We work hard to keep this site accurate, but mistakes can happen. Prices, sale prices, product descriptions, specifications, and availability may contain errors or inaccuracies. We reserve the right to correct any errors and to change or update information at any time without notice, and to cancel or adjust any order placed based on incorrect information, including a pricing or sale price mistake, even after the order has been submitted. If we cancel an order because of an error, any payment made for that order is refunded.
LIMITATION OF LIABILITY
Northland ECM's liability is limited to the purchase price of the product or service. We are not liable for any incidental, consequential, or indirect damages including lost profits, vehicle downtime, towing costs, or labor costs.